Frequently Asked Questions

Why are your prices so much lower than your competitors?

Do you ever reduce your prices or offer any type of discounts?

What comes with my bounce house?

Do you accept returns?

Can I use your bounce houses for my rental business?

Does the purchase price include shipping costs?

Do you ship to Canada?

What's your estimated shipping time?

What shipping methods do you use?

Why do I have to secure my bounce house with either ground stakes or sandbags?

Is it possible to over inflate my bounce house?

It sounds like there is air leaking from the seams of my bounce house, is this normal?

What if my yard isn't large enough to accommodate my bounce house, can I set it up in the driveway/street?

Can I use my bounce house indoors?

What is the risk of injury to children using my bounce house?

How many people can use my bounce house at once?

Can parents go in my bounce house to jump with their children?

Why is adult supervision necessary at all times my bounce house is being used?

What happens if I lose power while children are in the bounce house?

Is my bounce house repairable?

How do I keep my bounce house clean?

How do I prolong the life of my bounce house?

Answers to Frequently Asked Questions 

Why are your prices so much lower than your competitors?

We are a family owned business, with little to no overhead. Therefore we are able to pass our savings along to you, our customers.

 Do you ever reduce your prices or offer any type of discounts?

Sign up for our newsletter for updates on various discounts.

What comes with my bounce house?

All of our bounce houses come complete with a UL Listed 1HP blower motor, ground stakes and repair kit.  The repair kit contains adhesive and patches of both the 18oz (0.55mm) commercial grade PVC materials as well as the 420D fire rated nylon materials used to build your bounce house.

Do you accept returns?

Please refer to our Shipping & Exchanges policies

Can I use your bounce houses for my rental business?

Of course!  Our bounce houses are specifically designed for rental use and the majority of our customers own their own bounce house rental businesses.

  Does the purchase price include shipping costs?

Yes, shipping costs to the continental US is included in the price of all of our bounce houses.

Do you ship to Canada?

Yes, we will ship to Canada for an additional fee based upon destination.  Please email us with your postal code so we may quote you an accurate shipping price.

 What's your estimated shipping time?

 All of our bounce houses are shipped within 24 hours after receiving cleared payment M-F.  Shipping in the continental US usually takes 3-5 business days.

 What shipping methods do you use?

Orders consisting of a standard 13x13 bounce house are shipped through FedEx and orders containing larger combination bounce houses are shipped through a reputable freight carrier.

 Why do I have to secure my bounce house with either ground stakes or sandbags?

Bounce houses tend to shift when children are jumping inside, securing the unit with either ground stakes or sandbags assures safety for those jumping inside.  Securing the bounce house with ground stakes or sandbags also ensures the unit will not be moved by moderate winds.

Is it possible to over inflate my bounce house?

No, you cannot over inflate your bounce house.  Our bounce houses are specifically designed to allow small quantities of air to escape through the seams, preventing over inflation.

It sounds like their is air leaking from the seams of my bounce house, is this normal?

Yes, it is completely normal to have small amounts of air leaking from the seams, this prevents the unit from over inflating.

What if my yard isn't large enough to accommodate my bounce house, can I set it up in the driveway/street?

Yes, you can set up your bounce house in a driveway/street, but it is up to you to obtain permission from the property owner/municipality.  When setting up your bounce house on asphalt/pavement it is absolutely necessary that a tarp be placed under the unit to protect it from damages and you will need to substitute ground stakes for sandbags (sandbags with grommet holes can be purchased at your local hardware store).

Can I use my bounce house indoors?

Yes, your bounce house can be used indoors but you must make sure the area you intend on using it is large enough to accommodate the unit as well as using sandbags in lieu of ground stakes to keep the unit from shifting during use.

What is the risk of injury to children using my bounce house?

The risk of injury when properly using a bounce house is LOWER than that of your typical swing-set or play-set.  If you have any questions as to what proper use of your bounce house is, please refer to our Safety Information page.

How many people can use my bounce house at once?

The user capacity of each bounce house differs greatly.  Please refer to the description of your bounce house or the Safety Label that is affixed to the front of each unit.

Can parents go in my bounce house to jump with their children?

Parents may enter the bounce house to either supervise young children or take pictures but they should not participate in jumping on the bounce surface.  By doing so they are violating safety procedures and could end up damaging the unit.

Why is adult supervision necessary at all times my bounce house is being used?

Adult supervision during operation of your bounce house ensures that children using the unit do not get injured.  Adult supervision also ensures that no one misuses the unit.  Miss use of the unit may result in costly repairs.

What happens if I lose power while children are in the bounce house?

Should you experience a loss of power while your bounce house is in use, following the following steps will ensure the safety of the children using your bounce house as well as prevent any damage from occurring to your bounce house;

• have children exit the bounce house in an orderly fashion

• turn power switch on blower motor to the off position

• when power is restored, turn power switch on the blower motor to the on position

• check to make sure stakes/sandbags are holding the unit securely

• allow children to re-enter the bounce house

Is my bounce house repairable?

It is normal to experience wear and tear of your bounce house over time, that is why every bounce house comes complete with a patch/repair kit.  Should you feel you are not capable of making the necessary repairs yourself you can contact a local commercial seamstress to make the repairs for you.

How do I keep my bounce house clean?

 We recommend that you use a solution of mild soap and lukewarm water to clean your bounce house.  Once all surfaces have been wiped down with the suggested cleaning solution, use a clean rag/towel and fresh water to remove any residue left by the cleaning solution.  Be sure to leave your bounce house inflated long enough after cleaning to allow the unit to dry completely, drying times may vary according to weather conditions, it is best to inspect your unit before deflating to ensure that it is completely dry.

How do I prolong the life of my bounce house?

By following the steps listed in our Installation Instructions and Safety Suggestions, as well as keeping your unit clean, you are ensuring your bounce house will last for years and years.